Digital Account Associate - Working Student

Intern / Student, Part-time · Munich Headquarters, Remote - Germany

Why we need you

We’re looking for a proactive and detail-oriented Working Student – Digital Account Associate to join us. This is a great opportunity for students who want to gain hands-on experience in customer success, account management, and sales operations in a fast-paced, B2B tech environment. You’ll play a key role in supporting our day-to-day customer operations, helping customers navigate through their product enquiries, renewals, and engagement journey with us.

What to expect

Customer Enquiries: Respond to customer questions on our products, pricing, and plans, ensuring fast and clear communication via email.
Renewal Support: Guide and assist customers through their renewal process, answering questions and ensuring they receive the right offers and information.
Potential Upsell Engagement: Engage with existing customers, qualify their needs, and route them to the right Account Manager.
CRM Management: Ensure accurate and high-quality data entry in Salesforce, keeping all customer and opportunity information up to date.
Opportunity Tracking: Support the team in tracking renewals, expansions, and opportunities in Salesforce, ensuring pipeline accuracy.
Customer Satisfaction: Maintain a high level of customer satisfaction (CSAT) through timely, helpful, and solution-oriented communication.
Collaboration: work with cross-teams - Order management, Business systems and Marketing team on ad-hoc process improvement initiatives.

Your profile in short

Currently enrolled in a Bachelor’s or Master’s degree program (Business, Marketing, Communications, or related fields preferred).
Strong communication skills in English (German is a plus).
Interest in Customer Success, Account Management, Sales Operations, or B2B SaaS.
Detail-oriented with a high level of accuracy when working with data.
Basic experience with CRM tools,Ticketing tools (Salesforce, Freshdesk experience is a plus).
Proactive, hands-on attitude with a strong sense of ownership.
Availability for 15–20 hours per week.

Why you will love Maltego

Maltego is a scale-up company. We provide you with the benefits and security of larger corporations, coupled with the dynamic and fast-paced work environment and flat hierarchies of a start-up. We are proud to have a large global community that loves our product because it helps to solve the investigations that are most important.

Here are some of the reasons why you will love Maltego:

Insights into the daily operations of a fast-growing tech scale-up
Opportunity to quickly take over responsibility and make a direct and long-lasting impact
Motivated and highly international team

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About us

Maltego is the all-in-one investigation platform that accelerates complex cyber and OSINT investigations from hours to minutes. The Maltego platform powers preliminary quick OSINT investigations for digital profiling with Maltego Search as well as complex link analysis for large datasets with Maltego Graph. Through Maltego Evidence and Maltego Monitor, the platform enables investigators to collect, monitor, and preserve social media intelligence in real-time for prosecution and public safety. Whether cyber threat intelligence teams or law enforcement, Maltego equips your teams with the most essential and relevant data, with out-of-the-box access to common data sources and over 100 ready-made connectors to more. Mine, merge, and map all your essential intelligence in one place, and uncover hidden truths with Maltego!

Learn more about how we can empower your investigations at www.maltego.com.

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Your application

Thank you for considering a career at Maltego. Please fill out the following form. In case you are experiencing problems with the document upload, mail your documents to jobs@maltego.com.