Commercial Account Manager (m/f/d)

Permanent employee, Full-time · Munich Headquarters, Remote - Europe

Why we need you

We're looking for a Commercial Account Manager (m/f/d) to support our long-tail customer base through a digital-led, tech-touch engagement model across both pre-sales and post-sales phases.
In this role, you'll be the escalation point for customers who fall between self-service and enterprise tiers—those who need more than a webshop but don’t require full enterprise support. You’ll manage high-value transactions for long-tail accounts, such as government buyers with multi-year needs or customers requiring demos, quotes, or tailored guidance.
You’ll proactively identify expansion opportunities using product usage data, email campaigns, and automation—blending customer success, commercial sales, and product advocacy. This is the perfect role for someone who enjoys scaling impact without relying solely on 1:1 engagement.

What to expect

Pre-Sales Commercial Support

Drive small-medium sized leads needing more than webshop support e.g., with product questions, PO/quote handling, multi-year pricing, contract negotiation
Provide light-touch discovery and product walkthroughs for small but high-value leads
Ensure smooth handovers to order manager and help remove friction from the buying process
Work with channel partners to streamline commercial processes, discounts and enable them to operate in a self-service way

Post-Sales Expansion Support

Identify and nurture high-potential existing accounts using product usage data, customer budget available and their usage needs.
Engage customers through digital channels (email campaigns, short demos, digital QBRs, webinars) with a focus on expansion
Qualify and route strategic expansion leads to Enterprise Sales/AM teams when needed
Run regular check-ins with key channel partners to review pipeline, deal blockers, and performance

Cross-Functional Collaboration

Work closely with Finance/Order management, Business system and Operations to ensure opportunities are accurately tracked in Salesforce.
Provide feedback to marketing and sales teams on process gaps, campaign alignment.
Collaborate with Enablement teams to feed customer insights into training content and campaigns

Your profile in short

2-4 years of experience in Customer Success, Account Management, Channel Partner Management or Growth roles in a B2B SaaS company
Proven ability to manage customers at scale using automation, segmentation, and usage data
A growth mindset: you’re always looking for expansion, adoption, and upsell opportunities
Comfort with CRM tools (Salesforce, Freshworks a plus)
Experience of running email campaigns and webinars to showcase upcoming product offerings and driving expansions
Strong written and verbal communication skills – able to drive engagement through compelling messaging
Familiarity with SaaS metrics like NRR, churn, expansion, product stickiness, etc.
Preferred Language Skills: English and optional one other EU language -e.g. French, Dutch

About this opening

Work on a high-impact segment responsible for 15–20% of total company revenue
Be part of a modern, digital-first CS model that leverages automation and data to scale success
Join a collaborative, customer-obsessed team with a clear mission and roadmap
Shape the future of our post-sales growth strategy for long-tail customers

Why you will love Maltego

Maltego is a scale-up company. We provide you the benefits and security of larger corporations coupled with the dynamic and fast-paced work environment and flat hierarchies of a start-up. We are proud to have a large global community that loves our product because it helps to solve the investigations that are most important.

Here are some of the reasons why you will love Maltego:

Insights into the daily operations of a fast-growing tech scale-up
Opportunity to quickly take over responsibility and make a direct and long-lasting impact
Motivated and highly international team

Apply for this job

About us

Maltego is the all-in-one investigation platform that accelerates complex cyber and OSINT investigations from hours to minutes. The Maltego platform powers preliminary quick OSINT investigations for digital profiling with Maltego Search as well as complex link analysis for large datasets with Maltego Graph. Through Maltego Evidence and Maltego Monitor, the platform enables investigators to collect, monitor, and preserve social media intelligence in real-time for prosecution and public safety. Whether cyber threat intelligence teams or law enforcement, Maltego equips your teams with the most essential and relevant data, with out-of-the-box access to common data sources and over 100 ready-made connectors to more. Mine, merge, and map all your essential intelligence in one place, and uncover hidden truths with Maltego!

Learn more about how we can empower your investigations at www.maltego.com.

Apply for this job

Your application

Thank you for considering a career at Maltego. Please fill out the following form. In case you are experiencing problems with the document upload, mail your documents to jobs@maltego.com.