Why we need you
Maltego is a tool used globally by industry experts, analysts, and law enforcement agencies to help protect and watch-over their own infrastructure but also to keep guard on internet safety, reduce crime and catch bad guys.
As a (Senior) Account Manager, you will act as a trusted advisor and customer advocate at Maltego, helping our customers achieve success and maximize their return on investment. Your main focus will be on keeping our customers happy owning the public sector accounts and ensure their successful renewal, and up/cross-sell. You will engage with our Enablement, Data Hub, Sales, and Marketing teams to understand our product roadmap, forward the feedback you collect on customer experience, and ensure updates go the full circle and reach the customers.
What to expect
Your responsibilities will include:
- Ownership of an account portfolio where you are accountable for the performance of each customer.
- Manage the full customer journey, from onboarding and adoption to renewal and expansion to ensure your customers are successful at every stage.
- Develop and maintain strong, strategic relationships with decision-makers and key stakeholders with your accounts.
- Proactively identify customer risks, by monitoring key metrics and risk signals and develop tailored mitigation plans for each identified risk, considering the specific context and needs of the customer.
- Identify growth opportunities within your portfolio to drive up- and cross-sell and strategically grow the account.
- Develop, deliver and execute success plans and strategic account development plans to drive value realization and account expansions.
- Work closely with internal stakeholders across our sales, success services and product teams to ensure customer satisfaction and success
Why you will love Maltego
Maltego is a scale-up company. We provide you the benefits and security of larger corporations coupled with the dynamic and fast-paced work environment and flat hierarchies of a start-up. We are proud to have a large global community that loves our product because it helps to solve the investigations that are most important.
Here are some of the reasons why you will love Maltego:
- Insights into the daily operations of a fast-growing tech scale-up
- Opportunity to quickly take over responsibility and make a direct and long-lasting impact
- Motivated and highly international team
At Maltego, we are committed to supporting diversity and inclusion in our organization. We are an equal opportunity employer. We welcome applications from all individuals regardless of race, religion, color, nationality, gender, sexual orientation, age, or disability.
Required documents / information
Please apply by sending in your CV and cover letter in English.
About us
Maltego empowers investigators to speed up and increase the precision of their investigations through easy data integration in a single interface, aided by powerful visualization and collaborative capabilities to quickly zero in on relevant information. Since its development in 2008 Maltego has empowered millions of investigations worldwide. Maltego is used by a broad audience, from security professionals and pen testers to forensic investigators, investigative journalists, and market researchers. Headquartered in Munich, Maltego has grown to over 100 employees in Germany and works with customers including the including the Federal Bureau of Investigations, INTERPOL, and major tech and service companies including half of the DOW 30.
